Refund policy

This is a translation provided for convenience. The legally binding version is the German one.

Right of Withdrawal and Returns

Withdrawal policy

Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason.

The withdrawal period is fourteen days from the day on which you, or a third party other than the carrier indicated by you, took possession of the goods.

To exercise your right of withdrawal, you must inform us

Lars Sinsel
Baakenallee 24
20457 Hamburg
Germany
Phone: +49 156 78356516
Email: contact@leitwert.digital

of your decision to withdraw from this contract by an unequivocal statement, for example a letter sent by post or an email. You may use the attached model withdrawal form, but it is not obligatory.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than fourteen days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise. In any event, you will not incur any fees as a result of such reimbursement.

We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to us without undue delay and in any event not later than fourteen days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of fourteen days has expired.

You will have to bear the direct cost of returning the goods.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Model withdrawal form

If you wish to withdraw from the contract, please fill in this form and send it back.

To
Lars Sinsel, Baakenallee 24, 20457 Hamburg, Germany, email: contact@leitwert.digital

I hereby give notice that I withdraw from my contract of sale of the following goods:
Ordered on / received on:
Name of consumer:
Address of consumer:
Signature of consumer (only if this form is notified on paper):
Date:

A note on our products

Our items are only made after you place your order. They are nevertheless not goods made to the customer's specification, because you choose from a fixed range of motifs, colours and sizes. The right of withdrawal therefore applies without restriction.

Damaged or faulty goods

Should an item arrive damaged, show a printing fault or differ from the order, contact us within fourteen days of receipt at contact@leitwert.digital with your order number and a photo. We will replace the item or refund the purchase price. In that case we cover the return shipping costs.